Lesson Topics Pop-up

• Health care is especially prone to using punishment as a motivational tool, largely due the widely-accepted myth that performance should be perfect.
• When finding a culprit to blame is the focus of an event’s aftermath, the opportunity to discover the actual underlying causes is squandered.
• Training is a common but often inadequate corrective response to an event.
• When punishment is a cultural norm, people tend to hide their mistakes, which undermines organizational learning.
• The absence of accountability or a blame-free culture is not an acceptable alternative.